We normally reply within 24 hours Monday to Friday and excluding Bank Holidays. If you don’t receive a reply from us, CHECK YOUR JUNK/SPAM folder. A large number of customers forget to check their spam folder and assume we don’t reply!
WE ARE DISPATCHING SAME OR NEXT DAY WITH ALL ORDERS – but unfortunately because of the postal strikes, Royal Mail have a Huge backlog. We are seeing a lot of mail taking around 2-3 weeks for delivery, though Royal Mail are working round the clock to clear that backlog. it really is out of our hands and we can only apologise to our customers for the inconvenience on what are National Strikes affecting every business and every customer.
Also note: The Royal mail tracking system only shows when an item has been attempted delivery.
Please be patient
SMS MESSAGES: 07984388995
(please note this is a virtual text number which doesn’t accept pictures, media or calls, please email us if your sending photos or other media).
Earthlines, UKGE LTD
Units 10-12, Fountain Way
Reydon Business Park, Reydon, Southwold
Suffolk, IP18 6SZ, UK
Company Registration Number: 4923410
VAT Registration Number: GB 822 4973 21